FAQ
1. What types of women's lingerie do you offer? We carry a wide range of women's intimates including bras, bralettes, panties, thongs, lingerie sets, bodysuits, chemises, babydolls, and sleepwear. Our collections feature lace, satin, cotton blends, and more – designed for everyday comfort and special occasions.
2. Where do you ship to? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time.
3. What are your shipping options and costs? We offer these discreet US shipping methods:
- Express Shipping: 3-6 business days – $20 (fastest delivery)
- Free Standard Shipping: 7-14 business days – $0 (automatic on all orders – our most popular option!)
- Standard Shipping: 7-14 business days – $10 (paid alternative)
Free shipping applies at checkout with no minimum. All packages ship in plain, unmarked boxes for your privacy. Delivery times are estimates and may vary due to location, holidays, or carrier issues.

4. How long does shipping take and is it discreet?
- Express: 3–6 business days
- Free Standard / Standard: 7–14 business days
Yes – all orders ship in plain packaging with no logos or product descriptions on the outside. You'll receive a tracking number via email once shipped.
5. What is your return policy? We offer a 30-day return window for unworn, unwashed items in original condition with tags and hygiene liners intact. Due to the intimate nature of lingerie, returns are accepted only if items remain hygienic. Customer pays return shipping unless the item is defective or incorrect. Refunds process within 5–10 business days after receipt. Check our Returns page for full details.
6. How do I choose the right size? Every product page includes a detailed size chart with measurements (bust, underbust, waist, hips). We recommend measuring yourself and comparing to our charts. Most items run true to US sizing – if you're between sizes, size up for comfort.
7. How can I track my order? Once shipped, you'll get an email with tracking info. Log into your account on vinkovic-marketing to view status, or contact us for assistance.
8. Do you offer discounts, sales, or newsletter perks? Yes! Subscribe to our newsletter for 10-15% off your first order, exclusive promo codes, new arrivals, and seasonal sales alerts. We frequently run flash sales and bundle deals – follow us on social media too.